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Privacy Notice


BRASS's commitment


When we handle and store our clients’ personal information we follow the law, including the Data Protection Act 1998 and General Data Protection Regulations 2018.

When we ask you for personal information we promise to:

  • explain why we need it

  • only ask for what we need

  • treat it as confidential

When we record and use your personal information we promise to:

  • only access it when we have a valid reason to do so

  • only share what is necessary and relevant

  • protect it and make sure nobody has access to it who shouldn’t

  • not sell it to commercial organisations

When we share your personal information with another organisation we promise to:

  • ensure that this is only done with your consent, or if we’re required to do so by law

All staff who handle personal information are given training and we take it very seriously if someone fails to use or protect it properly.


If you're unhappy with how we record and use your information you should follow our Complaints' Procedure


Please let us know  as soon as possible if anything relating to your contact details or issue changes, which may affect the information we hold.


If you have any questions or concerns about how we use your information, contact us at

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